Service Desk Engineer

Location: Skopje

Service Desk Engineer

We are a team of experts who work together to design and develop software that matters. Netcetera strongly believes in and supports continuous professional development. We care about our well-being. At Netcetera, we share our expertise, foster exchange and appreciate different approaches. Respect, reliability, commitment and professionalism define us. Our teams work with agile development methodologies and use latest technology. Netcetera specialists are part of an extensive network within the IT industry.

For our branch in Skopje we are looking for a friendly, initiative, service and customer-oriented personality who supports operating and maintaining our IT infrastructure. As First Level Supporter you serve primarily the Netcetera employees and help with the smooth and professional delivery of services.

Your Tasks

  • Handling requests sent to ServiceDesk via ticketing system, phone or direct approach from other employees
  • Constantly updating Service Desk documentation and proposing improvements and optimizations
  • Basic system administration tasks, e.g. client OS setup, manage users and groups, resolve network and workplace issues
  • Managing hardware inventory (receive, document and distribute the hardware)
  • Supporting company events

Your Profile

  • Experience with infrastructure based on Windows 10, Microsoft Office and other workplace applications
  • Basic knowledge from MacOS and Linux System Administration
  • Software Deployment and Patch Management with Microsoft System Center Configuration Manager would be a plus
  • Degree in computer science or equivalent
  • Fluent in English (written and spoken)

Application form

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Service Desk Engineer
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Apply for this position using the application form on the right.
If you would like to find out more, feel free to contact our team at

About Netcetera

We do the planning and scheduling of the entire Swiss and international Rail Systems, publishing of products for Media and digitalisation of Health Care Systems, including the use of Augmented reality in medicine.

Netcetera is a leader in 3DS in the DACH region. We offer innovative digital payment solutions with a strong focus on convenience, security and mobile use. Around two thirds of all Swiss credit card transactions are processed via our systems.

20 years of experience in the FinTech industry, our solutions range from bank processing, credit card payment clearing to internet and mobile banking. Proud of the fact that majority of Swiss banking institutions offer our mobile banking services to their customers.

As a leading Swiss software company, we support our customers worldwide with trend-setting products and custom software. We cover the entire IT service lifecycle, from strategy to implementation and operation. A balanced combination of cutting-edge technology and proven standards ensures investment security, from large-scale projects to innovative start-ups.

Our more than 800 employees have one common goal: to help our customers reach their digital business targets.

Founded in 1996, we are a holding company with headquarters in Zurich. We are located in Switzerland, Liechtenstein, Germany, Austria, France, North Macedonia, United Arab Emirates, and Singapore.

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