Application Support Specialist
For our branch in Skopje we are looking for a talented and highly responsible Application Support Specialist.
As part of the team you will provide technical support for our customers’ applications and help us maintain our high level service quality
- Monitoring of the services we provide to our customers
- Incident management and documentation
- Testing, reproducing, troubleshooting, documenting and following up on customer issues or requests
- Communication with the customers to understand the problem and internal communication with the other team members to effectively solve it
- Proactively analyze application logs to detect the problem
- Maintain the support documentation (runbook) to keep it up-to-date
- Monthly service reporting
- 24/7 technical customer support and working in shifts
- Have know-how and experience with Windows, Linux and scripting languages
- Strong knowledge of network concepts and ability to troubleshoot and solve network problems
- Experience in monitoring of systems and services (Nagios, Check_mk or Pingdom)
- Knowledge of SQL database querying, log analysis, simple code analysis
- Application and web server management experience (Tomcat, Apache HTTP)
- Previous experience in providing technical support would be considered as an advantage
- Good communication skills, excellent spoken and written English
- Up-to-date technical knowledge / IT background: formal or informal
- Team player with ability to learn fast and adapt to changes
- Attitude for solving problems and acting on own initiative
- Good knowledge of spoken and written German would be an advantage
The Netcetera Community
We are a team of experts who work together to design and develop software. Founded in 1996 in Switzerland, our more than 500 employees are working with the latest technologies in Germany, Liechtenstein, North Macedonia, Austria and in the United Arab Emirates.
In addition to professionalism and internationality, we foster close and supportive exchange among colleagues. At Netcetera, we share our expertise and appreciate different approaches and working cultures. We strengthen our team spirit and enthusiasm for what we do through changing projects and teams as well as outings and events.
More info: netcetera.com
Apply for this position using the application form on the right.